Association for Public Service Excellence
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What’s new for this year?

As a member of APSE Performance Networks you can also take advantage of the range of service developments that are taking place in the current year:


1. Land Audit Management System (LAMS)


LAMS is a quality inspection system, initially developed by local authorities in Scotland and now rolling out on a UK wide basis, to monitor grounds maintenance, which can also be applied to street cleansing for a total street scene quality score. You can use LAMS to measure the quality of your own localities and at the same time, benchmark these against other local authorities. You can choose between using the system to monitor grounds maintenance and/or street cleansing as well.


The LAMS system has already been proven to be a simple and effective performance measuring system, which has benefits far beyond simply showing the cleanliness and quality of green spaces and the street scene. LAMS can be a useful tool to senior managers who have to justify greenspace and street scene budgets, it can be used as a marketing tool when applying for new contract work, and is also a great way to publicise the work the council does in maintaining its local environment to residents and businesses.


This service is available free of charge to authorities who are subscribed to the parks and/or street cleansing models and the full pack is available to download from the web portal.  Training days have proved extremely popular and additional sessions are now being ran in Spring 2016.  For more information on LAMS, please click here.


2. Environmental Health


Following a successful pilot in 2014 with 22 local authorities participating, this service has been rolled out to all members UK-wide.  The model has been developed in partnership with the Society of Chief Officers of Environmental Health in Scotland.


Performance indicators include:


•         Net cost of food standards service per head of population

•         Total number of Category A, B and C premises per FTE

•         Inspection/operational staff cost per head of population

•         Average time (days) for completion of a service request

•         Net cost of noise service per head of population


APSE performance networks member authorities who are subscribed to all services will be able to participate in this model for 2016 free of charge. If you would like to register for the service, please complete the Environmental Health section of the attached contacts form.


3. Housing maintenance quarterly


Working with Nottingham City Homes and a group of authorities in Scotland we have created a data template to gather information and produce a set of headline indicators which can be monitored quarterly for building maintenance housing operations. The module focuses on benchmarking a small suite of housing maintenance indicators on a quarterly basis and is intended to complement the existing annual data collection exercise. This new template will not replace the existing Building maintenance template, rather the aim is to allow authorities to assess their performance against key indicators on a more frequent basis.  All existing Building maintenance members can participate in the project at no extra cost.


4. New performance at a glance reports


The new ‘health check’ dashboard-style report was issued last year which shows an organisation’s performance for each key performance indicator against the average performance of their family group. Whether the results have improved or not from the previous year is also shown.   Icons in red, amber and green are used to display this information and the idea of this report is that authorities can see 'at a glance' where they are performing well and where improvements may need to be made. These reports were produced over a small set of performance indicators last year and will be built on this year to include the full performance indicator suite for each service area. An example 'performance at a glance' report can be found on page 16 of the 'Reports and Information - what is available' document which can be downloaded here.


5. New report improvements - putting the data tables in the performance reports


The data tables (which show the full data outputs from the performance report graphs and each participant) have now been included in the email version of the performance reports. This now allows you to view the exact scores for your own organisation as well as that of other family group members.


6. Second batch reports – new style of reports!


A new style of reports are being produced for the second batch where the profile tables will now be produced across all family groups and extracted from the graphical reports, together with the trend analysis.  Therefore, all authorities will receive an electronic version of these new reports as well as an updated PI standings report even if they have not made any amends.


7. Case studies on best and most improved performer award winners 2015


These case studies are based on the APSE performance networks best and most improved performer award winners 2015.   These are designed as ‘tasters’ in order to provide members with some key information on improvements made and areas of good performance, the future areas of focus for the organisations as well as contact details in case they may want to follow up any aspect of the case studies with the named councils.


8. Case studies on productivity and quality


We are currently asking those authorities who have improved productivity whilst maintaining or improving quality of service during the past 5 years to write a short case study on how they have achieved this.


Performance Networks Members Portal

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.




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