Association for Public Service Excellence
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Who we are
What we do

What's new?

What’s new for this year?

As a member of APSE Performance Networks you can also take advantage of the range of service developments that are taking place in the current year:



Performance Networks has been working with NABMA over a benchmarking pilot for markets during 2017 which was commissioned by 10 local authorities. This was on a facility by facility comparison and covered both indoor and outdoor markets. Following the success of the pilot, Market operations will be added as one of the service areas in performance networks for 2017-18. For those authorities who are currently subscribed to all the performance network services, participation in this new module is free of charge.

The performance indicators are carefully tailored to create a broad view of all aspects of your service. The information that this module offers will allow you to compare your performance on productivity, cost, staffing, and customer satisfaction. 


Trading Standards

The Trading Standards model has been rolled out on a UK-wide basis this year following a successful pilot in 2016 and the successful development of the environmental health benchmarking module.  APSE performance networks member authorities who are subscribed to all services will be able to participate in this model free of charge.


Corporate services benchmarking

We are currently working with the councils in Northern Ireland to meet the needs of Part 12 of the Local Government Act and the new benchmarking requirements. Part of this project has seen the development of new modules in Northern Ireland for corporate services, planning, community development, economic development and cultural services. APSE are currently working with other organisations such as the WLGA to roll the corporate services module out to other countries.


Land Audit Management System (LAMS)

Cemetery and crematoria - Following on from LAMS (Land Audit Management System) for green spaces and streets, APSE is soon to launch LAMS quality inspections for the maintenance of the grounds covered by your respective cemetery and crematoria services. 

Monitoring App - We have been working with BBITS/Love Clean Streets over developing an App for LAMS. The App includes GIS location and photo evidence for the inspections which eliminates the manual input of spreadsheets.


New APSE performance networks database

APSE continues to work with CAMMS to develop a new database for performance networks to make it easier to report and analyse data and to build a platform for future web-enabled services. 


New web portal

We have been re-designing our web portal, which will include individual log-ins and will enable more reports and analysis to be uploaded onto the web. This will be rolled our during this winter and all corporate contacts will receive a letter asking them to check nominated contacts and levels of access within their authority,


Growing national influence

We have been working with a range of organisations nationally on benchmarking initiatives. We have been attending the Defra and DCLG Litter Strategy meetings to promote LAMS and our street cleansing data as a source of information which Defra can use to establish a baseline of performance for England.  We have been working with Zero Waste Scotland on the monitoring group for the Litter Strategy in Scotland and are liaising with the group about incorporating LAMS within the new software being developed.

We have been liaising with the DCLG over providing benchmarking data on parks, following on from the recommendations contained in the Parks Inquiry Report. We are a member of the Parks Action Group, which will include discussions on benchmarking and performance networks at a national level.  We have also been working with SCOTS on roads and highways to use performance networks as a source of data for the Improvement Service cost per kilometre national performance indicator.


Performance Networks Members Portal

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.




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