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Association for Public Service Excellence
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Client Feedback

Paldeep Bhatti, Manager, Kent Resource Partnership

“APSE successfully delivered the ‘H&S – working on the Highways & Verges’ workshop twice in Kent during early 2017. One of the positives from using APSE was in advance of delivering, the tutor Alan Plom, demonstrated a flexible approach towards the content of the workshop and tweaked to reflect local experiences, and include practical scenarios which then colleagues across the 13 Kent councils could better relate to and maximise their learning from.” 

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Sam Millar, Human Resource Officer, City & Neighbourhoods Services Department, Cleansing Services - Belfast City Council

"APSE provided an in-house accident and Incident Investigation for Duty Holders training course to senior staff within the City and Neighbourhoods Department of Belfast City Council. As the organiser of the course I found the process very positive and was impressed with the easy and willingness of the APSE staff to facilitate this training. The feedback that I have received from candidates who attended on the day have been very positive with everyone complimentary about the course content and the professionalism of the tutor/s which made the experience all the more enjoyable. I would certainly have no issues with booking other suitable courses with APSE in future".

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Tim Eaton-Fearne, Street Care & Performance Manager, Chelmsford City Council

"The recent supervisory course was tailored exactly to our needs and the staff felt very engaged with both the course content and the presenter.  The course has paid great dividends to the staff that attended and the increase in team spirit and productivity has been very noticeable as they now feel they have control of their teams and common objectives. Will definitely use APSE as 1st choice provider of similar courses". 

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Roddy McGinley, Dacorum Council

The Bereavement Journey delivered by APSE and the ICCM

I would just like to say that the training was visibly beneficial to the team in my opinion.  The training was well presented, succinct and to the point.  I really feel that the cemeteries team gained something from it.

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Russell McCutcheon, Head of Commercial Services, North Ayrshire Council

North Ayrshire Council identified a training need for front line supervisors following analysis of feedback from a staff survey.  The Council engaged with APSE to deliver a bespoke training solution targeted at supervisors in Building Services, Facilities Management, Streetscene Operations, Waste Operations and Roads operational staff.

The first of several training sessions took place in May 2017 with follow up sessions to take place in the Autumn. The sessions allowed for delegates from the various operational areas to attend on the one day and share approaches and learning. The feedback was very positive even from some employees who had previously attended similar training. Some comments from staff were as follows:

'Enjoyed the Course very informative' - Site Facilities Officer

'Well worth it' - Roads Foreman

'I found the training very helpful' - Operational Supervisor - Building Services

'All relevant to my job role' - Streetscene Foreman

'Found the course relevant to my job, excellent tutor and open to more training' - Waste Foreman

North Ayrshire Council intends to run up to four more courses providing training for up to eighty employees who supervise operational staff at a first line level. This is intended to develop that grouping of employees to provide them with the right skills for their role and deliver consistent supervision for operational staff a a first line level. "

 

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit local government body working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

           

 

          

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