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Association for Public Service Excellence
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Who we are
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Events

Publications

Local Government Frontline Data Roundup 2024
Local Government Frontline Data Roundup 2024

This publication is based on analysis of data from APSE performance networks in 2024.

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Kickstarting economic growth
Kickstarting economic growth

Maximising the contribution of local council services

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Striving to thrive
Striving to thrive: Councillors' reflections on local democracy

Councillors’ reflections on local democracy

 

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Planning guidance that gets results
Planning guidance that gets results

A guide for councillors and local government officers.

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Plant Biosecurity: The role of local councils in delivering a healthier future for the UK's plants and trees
Plant Biosecurity: The role of local councils in delivering a healthier future for the UK's plants and trees

This report outlines how local authorities must not only be aware of how their actions can influence and improve the way we look after the UK’s plants and trees, but also provides examples of best practice in meeting this responsibility.

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How are local government services performing?
How are local government services performing?

The latest findings from APSE Performance Networks.

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Public Attitudes to Local Council Services 2023
Public Attitudes to Local Council Services 2023

Survation were asked by APSE to provide a public opinion survey of attitudes to local neighbourhood services in 2023, covering the range of council services that would appear in their local area. Survation also polled Councillors in Great Britain, to gauge their opinion on levels of funding, financial health of councils and their priorities for protecting services.

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Under Pressure: The Future of Councillor-Officer Relationships
Under Pressure: The Future of Councillor-Officer Relationships

A new report by APSE has delved into the dynamics behind the working relationships of councillors and officers.

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The Power of Digital: Understanding new technology in local government
The Power of Digital: Understanding new technology in local government

The report, a collaboration between the Association for Public Service Excellence (APSE) and Society for Innovation, Technology and Modernisation (Socitm), makes five recommendations on how local council frontline services can benefit from better adoption and use of digital, data and technological capabilities.

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National Association of Care Catering Meals on Wheels Report 2023
National Association of Care Catering Meals on Wheels Report 2023

This report, conducted by APSE on behalf of NACC, shows vital Meals on Wheels services on the brink of collapse. 

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Making space for nature in our burial grounds
Making space for nature in our burial grounds

This report contains both useful case studies on practical approaches to making space for nature in our burial grounds, but also puts the historical context of the link between cemeteries and the natural world in perspective.

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Living Locally: The role of housing and planning within local councils
Living Locally: The role of housing and planning within local councils

This report builds on previous APSE-TCPA reports and continues to track the housing crisis. But it also considers the role local councils can play and are playing through their planning and housing responsibilities to support the delivery of complete, compact and connected communities.

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Use of EV fleet and alternative fuels in refuse collection vehicles
Use of EV fleet and alternative fuels in refuse collection vehicles

Explore barriers to, and opportunities for, greening the RCV fleet. 

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Street Cleanliness Report
Street Cleanliness Report

Results of the 2021/2022 survey data sets

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Trust and Confidence in Councils: What the public think
Trust and Confidence in Councils: What the public think

Survation's latest public opinion survey for APSE finds that local councils remain the most trusted to deliver essential services in people’s local areas.

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Local authority education catering service: More than just a service
Local authority education catering service: More than just a service

To enable more urgent action at the local level for this critical yet neglected service, a new report by APSE titled ‘Local authority education catering service: More than just a service’ makes five recommendations for national governments.

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Impact of food cost on school meals
Impact of food cost on school meals

The School Food Report was conducted by APSE on behalf of the All-Party Parliamentary Group on School Food.

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Pay rates amongst refuse workers in the UK: An analysis of the challenges facing the sector
Pay rates amongst refuse workers in the UK: An analysis of the challenges facing the sector

Designed in the wake of the late 2021 HGV driver shortage crisis, the aim of this survey of APSE’s member authority refuse teams was to gather accurate real time data on the pay rates of refuse workers: HGV drivers, non-HGV drivers and loaders. The survey also includes questions and analysis on retention and recruitment issues in the sector. 

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Impact of COVID-19 on performance management in UK local government frontline services
Impact of COVID-19 on performance management in UK local government frontline services

APSE Performance Networks therefore made a decision to track these impacts to provide a robust data analysis. Following the reports produced in 2020 this latest report, a summary of data collated across frontline services in 2021, provides some explicability to changes in costs, quality and productivity. 

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Local government: Skills shortages and workforce capacity
Local government: Skills shortages and workforce capacity

This APSE discussion paper provides an analysis of the workforce challenges facing local government, considers its wider role in employment on an economy wide basis, and explores the findings of the APSE ‘Big Workforce Survey’.

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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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