Association for Public Service Excellence
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What we do

Spring into membership with our welcome and learning package

As local authorities continue to focus on efficiency, income generation and innovative working to meet challenges; performance measurement and management continues to be at centre stage.   The need to know your own service has never been greater, and active performance networks members, certainly have an in depth knowledge of their service that is priceless.


“The data provided by performance networks has shaped the direction of our service delivery for the past three years. The evidence of our standings within performance networks has, and continues to, inform our decisions on staffing function, pricing, training and product development” 

Andrew Bond, Bereavement Services Manager Wigan Council


“We actively participate in both the Waste Management Advisory Group and Performance Networks. Having the ability to share advice and experiences from waste experts and learn from others face to face and through network queries has contributed towards improving the way in which we do things. We believe this has been proven by being awarded refuse collection best performer 2015” 

Dela Moreland, Waste Operations, Kettering Borough Council.

New members will receive a support package to include:
  • A welcome call from a performance advisor to help you understand performance networks data processes, the benefits of performance reports and using data to drive up your performance in quality, cost and productivity
  • An online training session with our service specific experts showing you how to download templates, upload data and access reports.
  • A selection of summary reports so you can familiarise your performance teams with the performance reports.
  • A dedicated team of performance data experts at APSE head office to help you with your data queries.


Click here to download our prospectus!


Click below to see the performance indicators and sample reports for each service area


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Areas of interest

 Building Cleaning

 Building Maintenance

 Cemetery and Crematorium Services

 Environmental Health

 Land Audit Management System (LAMS)

 Market operations

 Parks, Open Spaces and Horticultural Services
 Refuse Collection
 Sports & Leisure
 Street Lighting
 Trading Standards
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Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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