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There are 1 item(s) tagged with the keyword "System Thinking".
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- 1. Looking beyond the sound bites
The recent debate around the role of the Audit Commission, brought into sharp focus by John Seddon’s call to scrap it, has rather overshadowed the more important discussion around how best to improve service delivery. Is this best achieved under central direction? Or by creating a culture locally where members and officers work together to ensure they continuously improve local services by building upwards from citizens’ needs?
- By Paul O'Brien
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Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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