Creating a customer centric culture - APSE Roundtable
Are you grappling with ways to develop a culture which puts your residents and service users at the heart of operations?
Join local authority colleagues, from across the UK to discuss best practice and overcoming challenges. Topics include:
· What customers say about local authority services
· The challenges of influencing upwards
· From consultation to co-production in service design and delivery
· What does a customer centric local authority look like?
This roundtable is free to attend for APSE members
Book your place here
Places will be allocated on a first come first served basis, ensuring as many authorities as possible are able to attend.
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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