Cemeteries and Crematoria Seminar 2016
Manchester Cathedral Visitor Centre
Thursday 13 October 2016
About the seminar
Bereavement Services are under increasing pressure, not only to become self-sustaining commercial ventures but also to address internationally acknowledged problems such as reducing burial space, stricter environmental operating procedures and new legislation. These challenges need to be met, whilst at the same time ensuring customer service and empathy remains at the heart of service delivery.
As local authorities continue to find their budgets shrinking, services are having to look for ways to compensate against these losses, either through service efficiencies, generating new sources of income, or innovative service delivery methodologies.
Bereavement managers, are facing new and additional challenges, as new customer and religious demands force alternative burial practices to be adopted. The growing interest in family genealogy which is creating a greater need to manage data and burial records.
Service delivery is having to change, and by listening to others experiences, then managers can hear examples of how these changes can be brought about.
By taking all these issues into account, this seminar hopes to highlight best practice examples which address these issues.
Speakers will discuss how they have improved service efficiency, developed new services, increased levels of income and added value to the service. They will also outline the need to value the physical asset itself, from a grounds maintenance, cultural and historical viewpoint which can all help improve customer experience.
Speaker Presentations
Creating self-sufficiency in Nottingham’s Bereavement Services
Dave Stretton, Cemeteries and Crematoria Manager, Nottingham City Council
Transforming Peterborough’s Bereavement Services
Danny Corr, Bereavement Services Manager (Operations) and Teena Wright, Bereavement Services Manager (Compliance), Peterborough City Council
Using Performance Management Systems as a tool to improve service quality
Gareth Wyn-Evans, Community Amenities Manager: Conwy County Borough Council
Ian Jones – APSE Associate
Julian Atkinson, Managing Director, JC Atkinson & Son
Managing Kettering B.C.’s Bereavement Services to meet the demands of our community
Cameron Galloway, Crematorium and Cemeteries Manager, Kettering Borough Council
Cemeteries - a living Landscape
Derek Richardson, Principal Ecologist, Greater Manchester Ecology Unit
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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