About
APSE Performance Networks Seminar 2017
Fact not Fiction
How public services use data to overcome challenges and evidence change
7-8 December, Hilton Hotel, Blackpool
The APSE Performance Networks seminar will be held on 7-8 December 2017 at the Hilton Hotel, North Promenade, Blackpool, FY1 2JQ.
Key note speakers include:
Benchmarking in America: how do they do it?
Gerald Young, Senior Research Associate, International City/County Management Association (United States)
Has austerity bitten: what do the public think?
Paul Smith, Director for Government & Public Sector, Survation
Maintaining or improving performance?
Debbie Johns, Head of Performance Networks, APSE
Can commercialisation and innovation overcome the impact of the budget cuts?
Panel discussion
The seminar will feature thematic forums on the latest issues affecting performance management and measurement:
1. Opportunities from working innovatively
2. Managing assets in the current financial climate
3. Benchmarking with European Cities on the Street Scene
4. Human Resources and performance management
5. Developments in performance networks
6. Northern Ireland benchmarking project
There is an emphasis on service-specific workshops for:
A. Building cleaning
B. Building maintenance (housing & non-housing)
C. Catering (including education and civic hospitality)
D. Cemetery and crematorium services
E. Environmental health and Trading standards
F. Roads/highways, winter maintenance & street lighting
G. Parks, open spaces and horticultural services
H. Refuse collection
I. Sports & leisure facility management
J. Street cleansing
K. Transport operations and vehicle maintenance
L. Markets
This working seminar is an essential part of the performance networks timetable and is an excellent shared learning opportunity. The seminar will include the year 19 (2016/17) data collection results as well as issues affecting service performance. The workshop sessions will feature a range of topics including what the data is telling us about managing reduced budgets, generating income, how to use performance data effectively, best practice case studies and problem solving surgeries. There will be an opportunity in each workshop to discuss issues of local concern and develop solutions with colleagues through problem solving surgeries.
We expect the seminar to be heavily subscribed and this year places have again been limited. Accommodation has been secured and will be allocated on a first-come-first-served basis. Please note that APSE cannot guarantee that Hilton Hotel accommodation will be allocated for late bookings. Reserve your place now by clicking on the Book Now button below, or contacting Darja Scukina on 0161 772 1810 or dscukina@apse.org.uk.
For group bookings of 5 or more delegates attending the whole seminar, a 10% discount will be deducted from your invoice.
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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