APSE Energy webinar – New Heat Network Regulation – What the new conditions and guidance mean and what to do now
Date - Tuesday 10 February 2026, 14:00 – 15:30am
Venue – MS Teams
Click here to book your place
As you will know Heat network regulation has officially arrived — and if you supply, operate, manage or recover heat costs through rent or service charges, this is your wake-up call.
From 27 January 2026, Great Britain’s heat networks move into a formal Ofgem-regulated regime. That means one clear baseline “rulebook” (Ofgem’s Authorisation Conditions) backed by new guidance on fair pricing, billing transparency, consumer protection, complaints, vulnerability support and security of supply.
This isn’t just a technical compliance exercise. It’s about the everyday customer experience: plain-English contracts, clearer charges, stronger safeguards around debt and disconnection and credible routes to independent redress. And it applies across common models — from standalone utility-style billing to rent-bundled arrangements and service charge recovery.
In this webinar, we’ll cut through the noise and focus on what to do now:
- how to confirm whether you’re regulated (supplier, operator, or both)
- what your contracts and comms must start saying
- the practical must-fix areas: billing, notices, complaints and vulnerability pathways and
- how to manage split-responsibility networks and outsourced providers
If you’ve not looked at this yet, now is the moment — because “we didn’t know” won’t be a defence once the regulator comes knocking.
Steve Gummer who is a Partner at APSE Energy Approved Partner, Sharpe Pritchard will deliver the presentation.
About the meeting
This online meeting will be hosted using Microsoft Teams and those signing up to join the meeting will receive an online joining link. The chat function will also be available for participants to use as well as the opportunity to join in this online event through both video and audio facilities.
Attendance fee
APSE Energy Members and Partners - Free attendance
For further information about APSE Energy, please contact Phil Brennan, Head of APSE Energy on 0161 772 1810 or at [email protected] or James Jefferson, Principal Advisor at [email protected]
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APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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