APSE Energy webinar – New Heat Network Regulation – What the new conditions and guidance mean and what to do now

Date - Tuesday 10 February 2026, 14:00 – 15:30am

Venue – MS Teams

Click here to view the slides 

As you will know Heat network regulation has officially arrived — and if you supply, operate, manage or recover heat costs through rent or service charges, this is your wake-up call.

From 27 January 2026, Great Britain’s heat networks move into a formal Ofgem-regulated regime. That means one clear baseline “rulebook” (Ofgem’s Authorisation Conditions) backed by new guidance on fair pricing, billing transparency, consumer protection, complaints, vulnerability support and security of supply.

This isn’t just a technical compliance exercise. It’s about the everyday customer experience: plain-English contracts, clearer charges, stronger safeguards around debt and disconnection and credible routes to independent redress. And it applies across common models — from standalone utility-style billing to rent-bundled arrangements and service charge recovery.

In this webinar, we cut through the noise and focus on what to do now:

• how to confirm whether you’re regulated (supplier, operator, or both)

• what your contracts and comms must start saying

• the practical must-fix areas: billing, notices, complaints and vulnerability pathways and

• how to manage split-responsibility networks and outsourced providers

If you’ve not looked at this yet, now is the moment — because “we didn’t know” won’t be a defence once the regulator comes knocking.