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Association for Public Service Excellence
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2019

 

BC0169 - Charging for wooden hall floors - 131119

A Member Authority would like to know if other authorities charge for the following: • Stripping and sealing wooden hall floors • Sanding, stripping and sealing wooden hall floors If so, how is this charged (e.g. per square meter etc.)

 


BC0168 - Janitor cover - 131119

A Member Authority is seeking information from other councils regarding the policies they have in place if a Janitor, for whatever reason, fails to turn up to cover a Let out with normal core working hours i.e. between 5pm – 10pm, during weekends or during holidays


BC0165 - Bulk Printing and Ordering - 090919

A Member authority is undertaking an efficiency exercise in its bulk printing and ordering. The member authority are interested in the gaining information from other councils regarding how bulk printing requests are made in particular if a web based portal is used and whether the bulk printing is carried out in house or by an external provider.


BC0166 - Public Convenience Provision - 300819

A Member Authority are currently reviewing their public convenience provision and are seeking information regarding the approaches that other authorities have in place. The Member Authority are specifically looking for details on the following:-

  • Which delivery model do you have in place for the cleaning and maintenance of public conveniences
  • What contract/arrangements are in place (including number of daily visits)
  • How is the delivery model funded
  • Are there any issues that have occurred regarding the arrangements
  • How many Public Conveniences does your authority service
  • What number of Public Conveniences are free and/or pay to use
  • Why did the council opt for the delivery model for the cleaning of public conveniences
  • What are the benefits/pitfalls of the delivery model

BC0165 - Facilities Management Commercialisation - 040719

A Member Authority are keen to hear from any authorities who offer facilities management services to external partners. The Member Authority are seeking on the following areas:

• What is the client base (who takes up the service/is interested in the service) ?
• How are the services marketed ?
• What is the pricing structure
• Does the service make a profit
• What is the added value to clients
• Is there any infrastructure required in additional to pre-existing infrastructure
• Does the service cover any compliance areas e.g. asbestos management/legionella control

 

BC0164 - Building Cleaning Service Level Agreements - 170619

A Member Authority are currently reviewing their building cleaning Service Level Agreements. The Member Authority are seeking details on what other authorities have in place and if your authority would be willing to share the details.

 

BC0163 - Building Cleaning Audits - 170619

A Member Authority are currently reviewing their building cleaning audits and are seeking details on what other authorities have in place. In particular the member authority would like information on the following:-

• Frequency of audits
• Process
• Documentation

 

BC0162 - Janitorial Service Survey - 240419

This authority are looking for others to share a copy of their Janitorial Service Survey that they currently use. They are looking for examples so they can develop their own survey.

It would be greatly appreciated if you could share this in Word or PDF format.

 

BC0161 - Security Arrangements - 110419

A Member Authority are reviewing their Security arrangements and are seeking information regarding what other councils do to manage their security.

Specifically they would like to know what arrangements are in place at other member authorities in terms of using internal / external suppliers, hourly charges etc.

 

BC0160 - Consumable replacement times/costs - 220219

A member authority has been asked to take over the replacement of consumables within washrooms – mainly toilet rolls and hand-wash/soaps. This is a stand-alone task and not necessarily part of the normal cleaning regime.


Do you have any methods or data on:
• Times to replace?
• Standard charge?
• Formula to calculate cost?

 

BC0159 - Cost per square meter of office cleaning - 180119

A Member authority are undertaking a benchmarking exercise into cleaning costs. The member authority are interested in the gaining information from other councils regarding what the cost of square meter cleaned is for office buildings (general office space, toilets, stairs etc.).

 

BC0158 - Policy and procedures for needle sweeps and emergency cleans - 110119

A member authority would like information from other APSE authorities regarding their needle sweeps and emergency cleans.

They are specifically interested in gaining the following information:

1. What risk assessments and safe methods of work have you got in place and are you willing to share this information with us?

2. Who provided your training?

3. Are you willing to share information on your training e.g. what the level of training is, what the training involved, is there any refresher training provided and would you share training packs?

4. What staff group carry out these activities e.g. specialist mobile team, cleaning staff as and when required?

5. Are you willing to share information on your staff groups e.g. rate of pay, times and hours of work and whether you provide a uniform?

 

BC0157 - Legionella checks - 110119

This authority would like to know if others have full school closure over Christmas and New Year, and if so what do they do in relation to legionella checks?

 

 

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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