2016

RSC0817 - Triaging of Environmental Health Service Requests – EH006/311016 

A member authority is  looking at developing a methodology for triaging service requests for Environmental Health and other Regulatory Services along the lines of:

Level 1 - noted, recorded, no further action, possible future intel.
Level 2 - noted, recorded, data shows a possible trend, watching.
Level 3 - requires a response in the next 7-28 days when resources allow?
Level 4 - Immediate response.
So as to avoid reinventing the wheel, they are enquiring whether any authority has already implemented such a similar system that they would be willing to provide details of.  
Also any feedback on how it went down 'politically' / with service users would be welcomed.

GM0509 Anti-social behaviour and motorbikes - EH005

A member authority has a problem with antisocial behaviour and motorbikes in a particular section of the city and we were wondering what other authorities experiences are in dealing with this type of issue. 
 
The questions they are interested in finding information are as follows:
 
1.            Do you have a particular problem with unauthorised motorbikes on and going between parks, cycle paths and on roads?
2.            What solutions/campaigns have you tried to prevent unauthorised motorbikes and how successful have they been?
3.            Have you tried ‘K barriers’ on a main cycle route to prevent access into parks?  How successful have they been? 
4.            If a barrier was successfully used, please tell us the type of barrier, who supplied it and was it DDA compliant?
5.            Which partners have been involved in tackling unauthorised motorbikes?

EH005 - Civic Parking Enforcement - enforcement, appeals and income recovery - 280618 

A Member Authority is currently conducting a review of the councils Civic Parking Enforcement service and are seeking information in relation to enforcement, appeals and income recovery. Specifically, the Member Authority would like to know the following:-

Appeals team for Parking Enforcement

1. How many appeals are received?
2. How many FTEs handle the appeals received?
3. Are responsibilities split between Admins (process mail and correspondence) and Case Officers (investigation and decision making)?
4. Does your authority use any technology/software to handle/process appeals? i.e. Barbour Logic, chat bots to make decision making easier or create letters?

Regarding Income Recovery for CPE fines:

1. Do any authorities outsource the recovery of CPE fines?
2. Recovery data contractors v’s internal recovery (percentages of the outsourced worked)?
3. Any Automatic Number Plate Recognition (ANPR) data use re: recovery rates?

Regarding TRO and advertising the site notices:

1. How does your authority currently advertise new parking notices/TROs? And how are Site Notices managed if they are used?
2. Are lampposts still used or has this method been replace by digital – i.e. Twitter or Facebook

EH004 - Cessation of pest control service – 040816

A member authority is currently considering options for our pest control service and is enquiring whether any local authority has ceased providing a pest control service and if so have they become aware of the impact locally and/or in any increased demand for other Council intervention as a result e.g. enforcement action under the prevention of damage by pests act etc.

EH003 - Developing Environmental Health Income Generation Strategies – 060716

A member authority is looking to increase their engagement and partnership activities with a view to developing an income generation strategy for Environmental Health Services. They are therefore interested to find out from other members how they:
 
·         Engage with businesses through forums to build a picture of service demand?
·         Build partnerships with external organisations to aid and support service delivery?
·         If you have developed an income  generation strategy in EH services are you able to share the details?
·         How did you explore possible market development in your area with communities and businesses?

EH002 - Enforcement Team Roles – 080616

A member authority would be grateful to receive the following information from any local authority that operates an enforcement team that regulates the main parts of the environmental legislation, namely Environmental Protection Act 1990, Anti-Social Behaviour Act 2014 etc.:-
 
·        Is the team a dedicated Council wide team covering all the enforcement aspects of Council work, or is it an enforcement team within a particular Service Area, such as Environmental Health?
·        Approximately how many people in the team
·        What is the approximate cost of running the enforcement team, both from a staff resource point of view and the internal “back-up” administration side of things?
·        Is there, or does a team cover the enforcement of the legislation surrounding Houses in Multiple Occupation?
·        Are FPN’S used routinely, if so for what offences are they used for and how successful are they, what is the financial recovery rate on the fines, as opposed to the admin work required to pursue payments