2025

G0597 - Net Promoter Score (NPS) for customer and resident feedback – 050925

An authority has introduced Net Promoter Score (NPS) as their main tool for gathering customer and resident feedback across several service areas. As part of their ongoing evaluation, they’re keen to understand whether they’re maximising the potential of the software they use for NPS.

They are particularly interested in learning from other local authorities about their experiences, what systems they use, how they apply NPS, and the benefits and challenges they’ve encountered.

Main areas of interest are Leisure and Tourism, but they are also keen to understand broader applications of the system, so any feedback would be greatly appreciated”

• Are you currently using Net Promoter Score Yes/No
• If yes, what are the main services currently using NPS
• What software system do you use
• Give brief details of the benefits using this type of software for NPS
• Are there any downsides/disadvantages to using this system
• Are you willing to share information on using NPS

G0596 - Establishing a youth council – 220825

A member authority is researching the feasibility of establishing a youth Council and would be interested to know if other Authorities have youth councils and if yes, specifically would like to know the following :-

1. How was it established (funding, recruitment of young people, age limits, legal framework etc.)
2. How is it structured and managed (governance and decision-making powers (if any), frequency of meetings, support provided by LA Officers/Members)
3. Would be grateful to view the terms of reference or heads of terms
4. Any outcomes, challenges and benefits that have been observed.

G0595 - CCTV Systems and the Smart City Concept – 110825

Does your council/service have any expertise or experience with CCTV systems, particularly in relation to smart city initiatives?

We are interested to know whether you have applied this technology effectively in your area, or if you could point us to any useful examples or case studies.

 

G0594 - Booking Systems – 110825

1. What booking system(s) are you using across your council for bookable services?
2. Can the system(s) handle bookings across multiple service and operational areas such as: Customer appointments, booking community centre/halls, parks, events, pitches hire, recycling centre visits, registration appointments for Births, Deaths, and Marriages, etc?
3. If the system cannot handle multiple services, why not and what other option did you proceed with?
4. Is the system integrated with other platforms (e.g. MS Outlook, Finance, Payment functions, HR, Facilities Management)?
5. Can you advise what is working well and what the main issues or ‘snags’ are with the booking system, if any ?
6. What are the processes for GDPR and Privacy statements for holding/asking for personal information/identifiers, also is there the functionality to upload documents?
7. Are you able to have varying user levels for the system and is there built in tech/system support with it?
8. Can you draw down data for analysis purposes in excel/other format and can the system build reports?

G0591a - Social Media Performance Benchmarks – 030725

A member authority is seeking guidance on social media performance benchmarks for local authorities.

In particular, they are interested in what is generally considered a ‘good’ engagement rate across platforms such as

• X (Twitter)
• Facebook
• Instagram
• and LinkedIn

in the context of local government communications (e.g. between X% and X%).

The querying authority would be grateful for any data, benchmarking resources, reports or best practice guidance on this topic.

G0593 - Pest Control Measures in Relation to Pigeons – 280725

This Local Authority has been receiving a number of complaints in relation to pigeons in their area. Therefore, they would like to know if other member authortities have any pest control measures or strategies which they use specifically for pigeons? If so, anything they could share would be greatly appreciated.

G0592 - Use of high-speed internal combustion engine boats on lakes – 170725

A member authority have received complaints about the use of high-speed internal combustion engine boats (reaching up to 60mph) on the lake. Following engagement with the club and their legal services, they have developed a Memorandum of Understanding that includes the following restrictions:

- No petrol or nitro-fuelled boats

- Speed limit of 20mph

- Noise limit of 80dB

These measures were introduced due to several safety and environmental concerns:

• The boats are designed for offshore use, not small lakes

• They are extremely loud, disturbing park users and wildlife

• They use highly flammable fuels (petrol/nitro)

• The start-up process is hazardous

• The lake is near a playground and splash park, posing risks to children

• There is a risk of fire or explosion

• Wildlife nests on the lake's island are at risk of being harmed

• The boats are heavy, fast, and pointed--posing injury risks

• If they strike an object, they can become airborne

With no national standards that would be applicable for this scenario, they would appreciate any guidance, case studies, or safety standards Local Authorities could provide or have used themselves.

G0591 - Abandoned boats on mooring sites – 170725

A member authority is currently experiencing some issues with boat owners and abandoned boats at one of their mooring sites. They would like to hear from members on how you deal with below:

• Deal with abandoned boats.

• Deal with unlicenced but occupied boats.

• Deal with licenced boats.

• What you charge for licences per year and the requirements of the licence (an example would be fabulous).

• How long you allow people to moor on a pontoon and if you charge.

• Anything else you feel would be useful in terms of managing mooring / licences.

G0590 - Employee Health & Wellbeing Initiatives – 010725

This local authority is seeking to gather information on how different local authorities operate their employee health and wellbeing initiatives:

1. Does your organisation have a dedicated role focused on Employee Health and Wellbeing (or a similar position)? If so, cold you please share their contact details for a porential future meeting/information sharing purposes?

2. Which wellbeing initiatives within your organisation have seen the highest engagement and received the most positive feedback?

3.What strategies do you use to effectively engage hard-to0reach departments, such as Environment or Waste Services, in wellbeing initiatives?

G0589 -The use of Local Authority-wide Apps – 200625

A member authority would appreciate feedback on good practice in the use of Apps which local authorities use. Please respond with the answers to the following questions:

1. Do you have an authority-wide app which the public can use to access council services or to contact the council?
2. What is this called?
3. What services does this cover, e.g. council tax, bin collections etc?
4. What functions does this have, e.g. make a report, access information?
5. What is the cost of the app?
6. What has been the take up of your app i.e. how many times has it been downloaded?
7. What are the usage stats for your app i.e. what % use it on a daily, weekly, monthly basis?
8. Does your app have data capture functionality? If so what do you capture?
9. What benefits & efficiencies have been realised through using the app?
10. What have been the challenges in implementing this?
11. Does the council have propriety rights to the app?

Please provide any links available to the app.

G0588 - Outdoor services fleet and plant finance and maintenance – 090625

A member authority is looking to establish best practice in terms of how other authorities finance, manage and maintain their outdoor services fleet and plant. They would be grateful if you can answer questions below.

• Do you lease or buy? If you do what are the associated costs/benefits?
• Do your outdoor services/ sections manage and maintain your own fleet/plant? Or
• Do you have them managed/ maintained externally?
• What are the budgets and staff resources involved and any SLAs that cover these arrangements?
• What are the risks/issues that have been experienced in both cases?
• Do you have any examples of good outdoor services fleet/plant or smart technology?
• If so how much was invested in this, if it was spend to save, how long did it take to pay itself back and what benefits is it bringing?

G0587 - Corporate Property Board – 030625

A member authority is considering setting up a Corporate Property Board to oversee all property functions i.e. acquisition, disposal, investment etc.

Therefore, the memberauthority would like to know if other authorities have considered setting up(or have set up) a similar board and if so, can they share any experiences inc.pros and cons. difficulties, advantages etc. along with the scope of the board.

G0586 - Staff Engagement Forums - 280525

A member is looking for information on staff engagement forums. They are interested in what works well, and what doesn’t.

They are also looking for any Terms of Reference or remits covered by the forum; basically what are the aims of the forums and what they wish to achieve?

G0585 - Car parking functions - 230525

A member authority is conducting a review of their car parking function which is currently split between the Neighbourhood Delivery team who manage the enforcement elements and the Facilities Team who maintain the assets, contracts, cash collections etc.

The member authority is seeking information with regards to where the car parking functions sit in other councils

G0584 - Digital solutions for operational workforce planning - 210525

A member authority is looking to implement a digital solution to managing operational staff across all areas of frontline service delivery.

They would like to know if any members are currently using a digital workforce management/planning tool to manage staff, task allocation and assets (equipment and fleet)

• Which service do they use, and their experience of it
• Can they be integrated with other existing software systems used in the sector (e.g. Bartec and Alloy for waste and cleansing respectively)

G0583 - Corporate Performance Software - 260225

A member authority is exploring software packages to collate, monitor and manage the council’s corporate performance management data i.e. in terms of action progress and KPI performance.

They are interested in hearing what other councils use and whether they would recommend the software.

G0582 - AI assisted council minute software - 260225

Are other councils using/ tried AI assisted council minute software? And would they be happy to share their experiences of it.

G0581 - Job costing software for Roads, Waste & Fleet services - 250225

In order to manage and identify costs for work done in roads, waste and fleet, this authority uses a series of holding accounts. The cost side of the holding account holds labour, plant and material costs. They then use job costing software to calculate the cost of individual jobs and then allocate this to the relevant budget cost centre. The software used is no longer fit for purpose and therefore the authority is looking for a replacement.

They would therefore be interested to hear what systems other local authorities use to carry out this task and what feedback they can provide regarding ease of use, integration with other systems and ability to quickly update charge-rates. Any other thoughts and opinions on this process would also be welcomed.

G0580 - Voting software in council meetings - 030225

What voting software do other authorities use in their council meetings? And would they recommend it?