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Association for Public Service Excellence
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2023

HBM0585 - Lift monitoring

A member authority is interested in hearing from other authorities who either undertake in-house Lift monitoring or who outsource the monitoring of lifts to an external provider. Specifically, they are seeking the following information:-

• If provided in-house, does the service who undertake the lift monitoring on behalf of other Service areas, charge for that service?

• If yes how much is charged per lift /site per annum?

• Do you undertake additional fire alarm testing of the lifts?

• If monitoring of lifts is outsourced, which companies do you use and what is their pricing framework?

• What types of monitoring do they provide?

 

HBM0582 - Flexible Working for trades staff

A member authority is reviewing their approach to Flexible Working for trades staff. Specifically, the member authority are looking to see what other councils and organisations do:

• Is flexible working available to your trades staff?

• Do staff take time off in lieu and repay when workload requires?

• Do you allow seasonal flexible working, for instance where there is higher demand in winter, do staff accrue hours to take off in the winter period and vice versa.

 

HBM0577 - Out of hours emergency service 

A member authority is seeking information from other authorities who maintain a DSO regarding the out of hours emergency service they offer. Specifically, the member authority would like to know the following:-

1. Who undertakes this work.

2. If the out of hours is undertaken by council trade operatives, how does your authority deal with rest time (11 hour) requirements under the Working Time Regulations.

 

HBM0576 - Effective communication solutions to a workforce that has no or limited access to corporate IT portals               

A member authority is seeking examples of effective communication solutions to a workforce that has no or limited access to corporate IT portals (front-line tradesman, refuse collection teams etc.).  Specifically, the member authority would be interested in information regarding the following:-

  1. How does your authority communicate with the workforce that has no or limited access to Corporate IT Portals.
  2. What solutions have proven successful following implementation.
  3. Do you have any structured policies and procedures for developing targeted corporate communications to non-office-based staff.

HBM0573 - Garden maintenance support for new housing tenants – 040523

This local authority would like to provide garden maintenance support for new housing tenants. This could include:

  • A garden visit to look at what needs doing and when
  • Providing a basic tool kit for grass cutting / hedge maintenance
  • Instruction in basic garden maintenance

Have any other local authorities run similar schemes, or have any thoughts about how they might go about it?


HBM0570 - Local authority joinery

A Member authority are looking to re-locate their Joinery Shop and are at the stage of designing the layout for future proofing current and additional work streams.

The member council has a floor space estimate and new exciting machinery on their list, but is seeking information from other councils who have a joinery shop.

1.            Does your authority have a joinery shop?

2.            What floor space do the shop occupy?

3.            What work do you undertake in the shop?

4.            Would you be willing to share details regarding the set up?

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.

 

 

 

 

 

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