2017

SL0197 - Concessionary rates for Leisure services & Universal Credit – 05.12.17

A member authority is keen to understand how Leisure providers
are seeking to include entitlement to Universal Credit as part of the
eligibility criteria for concessionary leisure schemes and how this is
validated.

To help with this, they would be very grateful for your responses to
the following questions:

1. What concessionary schemes do your leisure providers offer and what do these cost? (i.e. Young People, Older people, those on social benefits, etc.)
2. What evidence are entitled applicants required to provide to demonstrate eligibility?
3. Has Universal Credit eligibility been included as benefit criteria in the concessionary leisure schemes operating in your area?
4. If yes to Q3, what entitlement evidence is provided by the applicant?
5. Have you seen an increase in concessionary applications from those in receipt of Universal Credit since its introduction?

 

SL0196 - Disabled Usage of leisure Facilities - 13.11.17

A member authority is seeking to increase the usage of leisure
centres by those with a disability

• Do you record those participants with disabilities?
• What percentage of your bookings are by customers with a disability?

 

SL0195 - Leisure Facility Inspection Software - 13.11.17

A member authority is reviewing its health & safety regime (health &
safety, cleaning, pool water etc)

Do you use a software system to manage your inspection regime?
(e.g. Tillr or Leisure Shield)

What benefits have you found?

What issues have you encountered?

 

SL0194 - Noise Assessments - Exercise Classes - 06.10.17

A member authority has some concerns over the sound level of
music played during exercise classes.

They recognise that they have a duty of care to 'protect' all
employees (specifically instructors) from any potential harm.

• Do you recognise this potential situation with your gyms
• What control measures have been implemented?
• Do you issue guidance to staff?

 

SL0193 - Gender Specific Swimming Sessions - 18.09.17

Many authorities have recently received a recent FOI request in
regard to the provision of gender specific swimming sessions.

The request seeks to challenge the provision under the Equalities
Act.

If you have received the FOI request, please can you share your
response?

If the request has been escalated following your initial response,
what was the authority’s response to that (stage 2).

 

SL0192 - Leisure Centre Staff Qualifications - 06.07.17

A member authority is reviewing qualification levels of staff within
their leisure centres.

They would welcome information on the qualification levels required
(if any) for the following staff:

• customers service officers
• duty managers
• staff with front line management responsibility for the operation of the building.

Also:
Do you require duty managers for leisure facilities that have a
swimming pool to have a RLSS National Pool Lifeguard
Qualification or equivalent?

 

SL0191 - Swimming lesson cancellation procedures -06.07.17

A member authority has suffered a number of incidents where
children have vomited in the pool.

This has resulted in them having to cancel and refund subsequent
swimming lessons.

• What policies and procedures do organisations have in relation to such incidents?
• Please share your approach to dealing with such incidents?

 

SL0190 - Maximising Daytime Leisure Centre Usage - 22.05.17

A member authority is seeking to maximise daytime leisure centre
usage

Have you attempted any of the following to encourage greater usage?

• Changes to opening hours
• Different types of classes or engagement with other organisations
• Review of membership packages and pricing

What was your experience and what outcome was achieved?

 

SL0188 - Web Based Sports Pitch Booking Service - 13.04.17

A member authority is seeking to set up a web based booking
service for the provision of sports pitch permits.
Ideally the system would allow leagues/clubs to book pitches, is
visible to the public on-line and generates an invoice.

• Do you operate such a system for sports pitch lettings?
• Were there any issues in establishing the system?
• Please share the web-address if appropriate.

 

SL0187 - Sports Bookings Process [UNC] - 31.03.17

A member authority is looking to upgrade and review its online
booking system for sports pitches and courts
Please can you provide information on the following points (all
relating to sports pitches and courts hire)

1. How do you administer VAT exempt bookings, more specifically

• What do you qualify as VAT exempt and what checks (if any) do they have in place to ensure customers fulfil their requirements
• Is the benefit passed on to customers directly?
• If the answer to the above is no, do you instead offer block booking discounts or similar incentives (please specify exact details)

 

2. How do you handle refunds, more specifically

• Are refunds offered? If yes, what is your notice period or other requirements (i.e. unsafe playing conditions/ poor weather etc.)
• Should a cancelled or refunded booking invalidate a VAT exemption, how do you process this and communicate to customers (i.e. retrospectively raise an invoice for the now applicable VAT etc.)

3. How do you handle credits, more specifically

• Are credits offered? If yes, what is your notice period or other requirements (i.e. unsafe playing conditions/ poor weather etc.)
• Can existing credits be used to offset existing invoices in addition to being applied to future bookings

 

SL0186 - Performance Related Pay in Leisure - 14.03.17

A member authority is looking at the options for introducing
Performance Related Pay (PRP) within their Leisure services

They are keen to hear from other authorities who have implemented
such a system.

Please provide outline details of your own PRP system.