2022
SL0270 - Wetside Changing Rooms - Plastic overshoes- 181022
A member authority is reconsidering its policy on outdoor footwear in wetside changing rooms.
Please can you provide answers to the following:
• Do you allow customers into wetside/pool changing rooms wearing outdoor footwear?
o If No, what are they required to do? Remove shoes, wear indoor etc?
• Do you provide plastic overshoes for these areas?
o If yes, do you provide them free of charge or charge (how much)?
o If yes, are you planning to remove the plastic overshoes due to the environmental impact?
• If you don't provide plastic overshoes, do you provide/sell alternatives?
• How do you educate users of the rules on outdoor footwear?
SL0269 - Group Fitness sessions in parks – 260922
Group fitness sessions in parks are increasingly popular.
Do you have a licensing or authorisation process for any of the following:
• Verification of qualifications
• Insurance
• Customer charges - applied by the fitness organiser to the user
• Charges applied by the Authority to the fitness organiser
• Instructors ratios
• Age limitations
• Safeguarding
• First aid
• Programming
• Use of equipment
• Restrictions
SL0268 - Fitness and swimming class occupancy – 020922
A member authority is reviewing the provision of swimming and fitness classes post Covid.
Please can you supply the following information:
• Swimming class occupancy levels ( % of pre-pandemic numbers)
• Fitness class occupancy levels ( % of pre-pandemic numbers)
• Have you reduced the number of swimming classes?
• Have you reduced the number of fitness classes?
SL0267 - Leisure centre - Incoming Telephone Calls – 190822
A member authority is reviewing their leisure operations in relation to incoming phone calls
Please can you provide information on the following:
- Does reception answer incoming telephone calls at site ?
- If NO who do you use to answer calls?
- What calls do they deal with all/some? (please elaborate)
- At what time do they receive calls?
- What is the process for calls outside of this time?
SL0266 - Membership 'Join on line' – 190822
A member authority is reviewing their Leisure membership process in regard to pay as you go and Direct Debit membership
Please can you answer the following:
- Do you currently have member ‘join on line’ functionality?
- Can members take out a DD membership online?
- Percentage of members who join (Pay as you go) online compared with joining face to face at a facility (approx.)
- Percentage of members who join (Direct Debit) online compared with joining face to face at a facility (approx.)
SL0265 APSE Network Query: Pay Rates 050822
A member authority is reviewing pay rates with leisure
Please would you provide the following information:
- Hourly rate of pay for leisure attendants who work poolside (pool lifeguards)?
- What is the current rate of pay for:
- leisure attendants who do not work poolside (dryside staff) ?
- receptionists / front of house staff ?
- gym instructors?
- cleaners?
- Do the staff get enhanced rates on a weekend?
- if so what is the rate i.e time and a half, time and fifth etc.
- Do the staff get any other enhanced rates i.e shifts allowance, unsociable hours allowance etc.
SL0264 APSE Network Query: Sauna & Steam Room Access 030822
A member authority is reviewing their policy on steam rooms
Please can you provide the following information:
- What age do you allow customers into steam rooms?
- What age do you allow customers into saunas?
- How do you control access to saunas and steam rooms?
- Do you limited the time customers can stay in a sauna / steam room?
-
- if so how is this controlled?
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SL0264 APSE Network Query: On Course - Learn to Swim Programme 270722
A member authority is currently using On Course (provided Fitronics through XN Leisure) to manage our learn to swim programme.
They are currently not able to use the system, so are having to manage records manually instead.
They now understand that On Course is no longer supported by Fitronics, and instead have to move to Course Hub, their new platform.
- What/Who system do you use to manage your learn to swim programme?
- Would you recommend it?
- If you currently use On Course, have you had similar issues with it?
- Do you use Course Hub, and how are you finding it?
SL0263 APSE Network Query: Play Strategy 250722
A member authority is renewing their play strategy and is seeking assistance
- Have you recently developed a new play strategy? (fixed and informal play)
- If not are you in the process of developing a play strategy?
- Please can you share a copy of your play strategy?
- Would you be willing to talk to the authority about your journey, problems to avoid and/or good practice to follow?
SL0262 - Photography within leisure facilities 100622
- Do you allow photographs to be taken during:
- public swimming sessions?
- swimming lessons?
- private hire and/or private parties?
- If you allow photographs to be taken how do you safeguard against this?
- What is your policy on allowing members of the public to take photographs in your leisure centres?
SL0261 APSE Network Query: Local Authority run Theatres 230522
- Do you operate a Local Authority Theatre (shows/performances)?
- How many full time equivalent (FTE 35+ hours) do you employ?
- Does your theatre make a profit or a loss?
- Do you currently benchmark your theatre against others?
SL260 - Cashless Leisure Centres – 030522
A member authority is seeking to make their leisure centres cashless ( as in card / electronic payments only) for casual users
They are keep to learn from others who have attempted similar
Please can you answer the following:
• Do you operate cashless?
o If so can people without payment cards still access the facility?
o What alternative provision/ options exist for cash payment?
• If you operate a mixed system card/cash
o Approximately what proportion of till payments are still collected as cash?
SL259 - APSE Network Query: Corporate Gym Memberships – 280422
A member authority is reviewing their corporate membership scheme
Please can you assist with the following information, particularly in relation to terms and conditions:
Corporate Membership:
• What is the criteria to apply?
• Minimum numbers to apply?
• Minimum stay of contract
• Discount offered
• Percentage of total membership (approx.)
SL0258 - Job Descriptions - Leisure 060422
A member authority is bringing their leisure management back in-house from the existing Trust
Staff will be Tupe’d back to the Council and they are keen to set new job descriptions for all roles
Please can you share the following job descriptions:
- Chief Operating Officer,
- General, Assistant,
- Duty Managers,
- Supervisors,
- Recreational Assistant,
- Front of House Staff,
- Fitness Instructors,
- Maintenance Staff,
- Cleaners.
SL0257 – Online Fitness Delivery – 220322
A member authority is looking to deliver fitness classes online as part of their overall offer
They currently live stream via MS Teams but are considering moving to a platform like Move GB
- Do you use a hybrid delivery model to deliver online fitness?
- What software platform do you use?
- Does this link into your membership management system?
- What have been the positives and drawback from your current system
SL0256 – Group Fitness Instructors - pay and conditions – 220322
A member authority is keen to gain insight into group fitness instructors (GFI) pay and conditions of employment.
Please can you provide answers to the following information:
- Are your group fitness instructors?
- Contractually employed
- Zero hours contracted
- Self-employed/freelance
- Have you ever procured, or engaged with an external group fitness deliverer?
- If so, what were the main features and costs of the procurement?
- Were there any challenges or barriers around the procurement process and/ or delivery of classes.
If so, please provide more detail.
- How much do you pay a GFI per hour?
- Is it a flat rate or does it include a market supplement rate?
- Do you have contracted and self-employed GFI’s delivering classes. i.e. hybrid model.
- Do you pay more for specialised classes, e.g yoga , if so what’s the % increase in payment?
- What is your minimum qualification for an aqua instructor?
- Please specify the awarding body
- Are there any additional benefits added to their contract, e.g. free or discounted membership?
- What is the GFI staff turnover rate?
- What is the main reason cited for leaving the job?
- How do you performance manage low attended classes?
- How do you terminate their contract or reduce their hours if their classes are not well attended or financially viable ?
SL0255 – Personal Trainers in Gyms – 010322
A member authority is reviewing their policy on Personal Trainers within their Gyms
Please can you supply information on the following questions:
- Do you allow personal trainers to operate in your gyms?
- What is the business model for this i.e. main terms and conditions?
- Are the personal trainers' external operators, members of staff, or a blend of both?
- Payment method to gym by PT?
- Is this strictly on a one-to-one basis, or more than one client at any given time?
SL0254 – Bowling Alleys – 110222
A member authority is seeking to introduce a bowling alley at one of their Leisure Centres.
They are interested to hear from other authorities who have a similar facility
Do you operate a bowling alley?
If so please can you provide the following information
- Number of lanes?
- Any catering and/or vending provision within the alley?
- Any details of operating costs and profitability?
- Staff required to operate?
- Any maintenance issues in operating a bowling alley
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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