Building Maintenance
This service provides detailed performance information on the maintenance of housing and civic buildings. As standard for all the benchmarking services the following data is provided:
- Cost of service
- Productivity
- Staff absence
- Customer satisfaction
- Human resources and people management
- Quality assurance and community consultation
The following data is also provided for building maintenance.
- Housing (void turnaround/time to re-let, gas servicing, target response times, number of jobs completed, value of jobs)
- Civic (cost of property management / incidents of vandalism / arson)
- Stores management
- Workforce data
Performance indicators
Click here to view the Performance Indicators for this area.
Sample report
Click here to view a sample Performance Networks report.
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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