Refuse Collection
This focuses on waste collection services and recycling. Some of the data is extracted from Waste Data Flow to minimise data entry. As standard for all the benchmarking services the following data is provided:
- Cost of service
- Productivity
- Staff absence
- Customer satisfaction
- Human resources and people management
- Quality assurance and community consultation
The following data is also provided for refuse collection:
- Cost per household
- Recycling
- Transport and vehicle costs
- Number of missed bins
- Domestic and trade waste contracts
Performance indicators
Click here to view the Performance Indicators for this area.
Sample report
Click here to view a sample Performance Networks report.
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Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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