Sports and Leisure Facility Management
Up to 15 sports and leisure facilities per authority can participate in this service. Facilities are grouped by the type of facility and the type of service provider (e.g. in-house, trust, external provider). As standard for all the benchmarking services the following data is provided:
- Cost of service
- Productivity
- Staff absence
- Customer satisfaction
- Human resources and people management
- Quality assurance and community consultation
The following data is also provided for sports and leisure facility management:
- Subsidy per visit/opening hour
- Total usage
- Customer spend
- Catchment area analysis
Performance indicators
Click here to view the Performance Indicators for this area.
Sample report
Click here to view a sample Performance Networks report.
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Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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