Local Government Frontline Data Roundup 2024
This publication includes the key findings for the last data collection year (2023-24 financial year) from APSE performance networks. The figures quoted are averages across all participating authorities.
Information and data provide intelligence on the impact of service changes, to establish a starting point and to identify future targets. Performance measurement is also a mechanism to learn how other local authorities are meeting the challenges and the impact that their service changes are making in terms of cost, quality, productivity and customer satisfaction levels.
This data and analysis will support our member councils to assess their performance comparative with others, within their specific service sector. Individual comparator reports have also been produced for councils participating in the benchmarking.
Click here to download the report
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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