£178+VAT (APSE members) £289+VAT (Non-members)
Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: firstname.lastname@example.org
Each and every customer interaction that we have needs to demonstrate putting our best foot forward. Participating in customer experience training shows your commitment to ensuring your customers are getting the best possible treatment and this training will highlight your existing strengths and areas of potential upon which you can maximise.
This course is designed for delegates keen to understand their role as it relates to customer service. It is relevant to those involved in delivering frontline services and frontline service workers.
This course is offered as a full day or as two half days.
Full Day: 09.30 – 16.30
Morning sessions: 9.30 – 12.30
Afternoon Sessions: 13.30 – 16.30
This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day. This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.