Association for Public Service Excellence
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Coaching and Mentoring Skills for Councils


£178+VAT (APSE members) £289+VAT (Non-members)




Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: fsuttonwilson@apse.org.uk


Are you looking to improve your personal coaching and mentoring skills?

How does virtual coaching work?

Now online, APSE training is offering a one-day refresher course to help delegates identify their skills and areas for improvement in the coaching environment. The course will also look at how councils need to adapt in the current climate to give support in this area, even when working remotely.


Learning Outcomes:

During this training you will:

  • Understand how a local authority benefits from utilising a coaching process
  • Develop your ability to create a coaching environment in your service sector
  • Gain awareness and knowledge of the principles of coaching and mentoring
  • Appreciate the role of a coach and mentor
  • Increase your knowledge of the coaching process
  • Further your understanding of how adults learn
  • Learn how to adapt to the challenges of coaching in a virtual environment


This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.


Who Will Benefit?

  • Frontline supervisors, team leaders and service managers, trade union officials and health and safety officers
  • Anyone who wishes to learn more about the coaching in the public sector


 Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)



One-day course: 10:00 Start 16:00 Finish


Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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