Association for Public Service Excellence
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Improving your Written Communication Skills

£178+VAT (APSE members) £289+VAT (Non-members)

19/09/22(PM) + 20/09/22(PM)

18/01/23(AM) + 19/01/23(AM)

Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: training@apse.org.uk 

In this age of remote working more and more people are communicating through digital means than talking over the phone. 

Workplace communication statistics show that 86% of employees and executives cite the lack of effective communication and collaboration as the main causes for workplace failure.

APSE Training is providing this written communication course to equip local authority staff with valuable tools, enabling them to communicate more effectively with internal audiences and members of the communities they serve.


Learning Outcomes:

  • Relate key communication skills to your role
  • Examine grammar, punctuation and comprehension
  • Develop skills for effective written communication with your target audience
  • Employ written communication techniques to promote key organisational messages
  • Discover the different types of transactional writing
  • Appreciate the need for proof reading


Who Will Benefit?

  • Front line service managers
  • Team Leaders or supervisors
  • Anyone who produces written communications as part of their role

This course will benefit someone looking to enhance their skillset, shining a light on existing strengths and weaknesses and providing a toolkit to keep development ongoing.



This course is offered as a full day or as two half days.

Full Day: 09.30 - 16:30

Morning sessions: 9.30 – 12.30

Afternoon Sessions: 13.30 – 16.30


 How do I access it?

This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.


Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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