Association for Public Service Excellence
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Supervisory Skills for Team Leaders in Frontline Services (CPD)

£178+VAT (APSE members) £289+VAT (Non-members)                                          




Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: fsuttonwilson@apse.org.uk


Now online, APSE training is offering this popular supervisory skills course for team leaders across all frontline services.

This one-day skills development course will explain what is meant by team leadership and team building. It will give direction to supervisors in developing staff, to provide an improved frontline service, across all local authority sectors.

The course will also consider a wide range of issues faced by supervisors, in these challenging times for councils, including health and safety and customer service.


Learning Outcomes

By the end of the training you will:

  • Appreciate what skills are required in supervising staff
  • Examine the issues facing your service sector
  • Understand the role of a team leader and discover your natural style
  • Identify the strengths and weaknesses in your team
  • Recognise your role in developing staff
  • Stepping up the challenges
  • Taking action to improve customer service and performance


This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.


Continuous Professional Development (CPD)

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.


Who Will Benefit?

Those who are looking to develop or refresh their supervisory skills: Team leaders; Supervisors of frontline staff; Newly appointed managers with responsibility for staff.



1 day event: 10:00 Start        16:00 Finish


Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)



Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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