The Bereavement Journey Trainers
The sessions will be delivered by David McCarthy ICCM, supported by Fiona Sutton-Wilson from APSE.
David McCarthy - ICCM
David McCarthy FICCM (Dip)(Hons) is the Technical Services and Guidance Manager of the Institute of Cemetery and Crematorium Management (ICCM). David’s career in the field of bereavement spans 25 years firstly with the City of London Cemetery and Crematorium where he worked his way up through the various areas of the service until he obtained the position of Cemetery and Crematorium Manager. For the past 5 years he has worked full time for the ICCM.
Before his involvement with the specialist field of bereavement care, David worked as a Presentations Manager for a Multi-National company specialising in communications. This involved the construction and delivery of training courses and working on promotional events both in the UK and overseas.
David has a wide experience in delivering training with a special emphasis on our legal training on Exclusive Rights of Burial which is the training course that David researched and put together as part of his Thesis to obtain his Diploma with Honours. David has been delivering the ICCM Customer Care Course since it was first developed for professionals working in the highly sensitive area of bereavement.
|
|
|
|
|
Jan Kennedy was the former Head of Training with APSE where she spent 15 years on the learning, skills and development arm of the Association, until November 2019 when she became an associate trainer. Jan has a background in training and development, firstly as an executive officer in a central government training team. She moved to local government in 1999 where she joined Liverpool City Council as a member of the corporate training team managing the One Stop Shop training programme. Prior to joining APSE, Jan managed the Lifelong learning Employability curriculum in Community Education. Jan holds a Certificate in Post 16 Education, CIPD in training and development, HNC in Business and finance and a CLAIT advanced in ICT. Jan is also qualified in psychometric testing - Level A and B, and is a member of the British psychological society. Jan is also a registered volunteer for Tomorrow's Women Wirral, a charity for women in the community who want to make positive lifestyle changes.
|
Jan KennedyAPSE Associate |
.jpg)
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
.png)
.png)
