Customer Satisfaction Surveys
Customer satisfaction surveys are a valuable tool in your authorities communication with service users to monitor your service across a range of stakeholders. There is an obvious need to measure stakeholder satisfaction, to enable you to understand perceptions, opinions, and preferences and use them to improve your service quality and value.
Being able to engage with stakeholders, to identify and analyse their satisfaction levels enables you to build improvements into your service delivery plan.
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Performance networks are pleased to announce that we are launching a reinvigorated portfolio of Customer Satisfaction Surveys. Carried out online, we will set up your survey, send you the link and you can distribute across your chosen network.
The team here will then consolidate responses and send you a report at the end of the collection period. You also have the option to access the live responses, so you can view feedback in real time.
Your customer satisfaction survey can be done on an annual basis and will feed into PI's on the reports (subject to sample size).
Building Maintenance (Non Housing) CSS
Household Waste Collection CSS
Roads, Highways and Street Lighting CSS
If you would like to set up a survey please complete the form below, alternatively please email [email protected] for more information.
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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