19 April 2018
Chatelherault Country Park, Hamilton
Documents
Presentations
APSE update
Louise Melville, Principal Advisor (Scotland), APSE
Discussion items
- Modernisation plans
- Multi-skilling arrangements within Building Services
- Arrangements for out of hours emergency repairs
- Tenants portal who is using this for tenants to book repairs
- Customer surveys
- Services operating outside 8am 4pm (e.g. offering a twilight service to 8pm or on a Saturday morning)
- Fire inspections and fire risk assessments following recent events, and how each organisation has responded to this from both a public engagement and material/technical perspective
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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