Association for Public Service Excellence
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Scottish Soft Facilities Management Seminar 2013

Scottish Soft Facilities Management Seminar 2013

Westerwood Hotel, Cumbernauld
Thursday 14 November 2013

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Seminar objectives 

Local authorities have witnessed over the past few years extremely challenging times and this seminar aims to chart how Soft FM services have risen to this challenge by valuing the people, the services and the contribution they make to the wider agenda.

The APSE Scotland Soft FM seminar provides an ideal opportunity for Heads of Service, Operation Managers and Elected Members with an interest in delivering Soft FM services including catering, cleaning and janitorial services to come together with colleagues to gain knowledge in key areas of this industry:-

  • Engaging with people, increasing the value of Soft FM staff
  • Local employment and skills
  • Changing perceptions about the catering service for education and health
  • Innovation and culture change within cleaning services
  • A sustainable Scotland


Staff & Service Innovation
Dale Robson, Gateshead Council

The Impact of Diet on the Mood, Behaviour and Learning of Children 
Dave Rex, NHS Highland

Operating a Cleaning Service over a large geographic area
John Gray, Scottish Borders Council

Introducing the Sustainable Scotland Network
Kim Young, Sustainable Scotland Network

Enabling People to Reach Their Full Potential
Lawrence Durden, Skills Development Scotland

Facilities Management: Enhancing & Retaining the Workforce
Nicky Joiner & John Feeney, East Renfrewshire Council

The development of building cleaning within Aberdeen City
Simon Williams, Aberdeen City Council

A holistic approach to employee assistance
Suzanne Brown, South Lanarkshire Council

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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