Association for Public Service Excellence
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APSE Scotland Soft Facilities Management seminar 2015

APSE Scotland Soft Facilities Management seminar 2015

Transformational Services
Westerwood Hotel, Cumbernauld
Thursday 5 November 2015

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Information for delegates

Local Authorities have witnessed over the past few years extremely challenging times and this seminar aims to chart how Soft FM services have risen to this challenge by valuing the people, the services and the contribution they make to the wider agenda. This APSE Scotland Soft FM seminar provides an ideal opportunity for Heads of Service, Operation Managers and Elected Members with an interest in delivering Soft FM services including catering, cleaning and janitorial services to come together with colleagues to gain knowledge in key areas of this industry:-

• Engaging with people, increasing the value of Soft FM staff
• Local employment, training and developing quality staff
• Innovation and culture change within catering and cleaning services
• The benefits and importance of local produce


Scotland: The best place in the world for food and drink businesses
Graham Young, Industry Development Director, Scotland Food & Drink

Naturally D&G: Local Provenance
Alan Mawson, Senior Manager Facilities Management, Dumfries & Galloway Council

Health by stealth and the benefits of local produce (slides unavailable online)
Donnie Maclean, Founder and CEO, Eat Balanced

Workforce training and development
Jim McAllister, Head of Sector Hospitality, Tourism & Languages, West College Scotland

Facilities Training Academy
Ann Marie Harcourt, Delivery Manager and Gordon Scott, FM Delivery Manager, East Ayrshire Council

Workshop A: Cleaning (Transformational Services)
Kevin Masson, Cleaning Team Leader and Rose Turner, Facilities Officer, Aberdeen City Council

Workshop B: Catering (Dragon's Den)
Ken Campbell, Manager (Catering and Cleaning), North Ayrshire Council

Managing demand for better outcomes
Andy Mudd, Head of Solutions, APSE


Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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