24 August 2018
Ruthvenfield Depot, Perth
Documents
Presentations
Measuring customer satisfaction for roads maintenance - survey update
Dave Knapman, APSE Associate
APSE State of the Market Survey 2018 - Highways, Street Lighting & Winter Maintenance (Scotland only results)
Louise Melville, Principal Advisor (Scotland), APSE
Process benchmarking: Commercialisation
Colin McInnes, Associate, APSE
APSE update
Louise Melville, Principal Advisor (Scotland), APSE
Discussions
Future topics and speaker suggestions for 2018
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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