26 February 2021
Online Meeting
Documents
Presentations
Measuring customer satisfaction within roads maintenance - Update
Dave Knapman, IQSS
Post COVID-19 should we be considering a more generic / multi task role within roads and street lighting services?
Ian Lennock, Operations and Asset Manager (Roads), Midlothian Council
Discussions
Spaces for people: Local authority experiences and lessons learnt
Discussion led by Kenneth Brown, Senior Engineer - Maintenance - West Lothian Council
Roads and Street Lighting clinic: Any issue affecting service delivery
Group discussion
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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