APSE Cemeteries and Crematorium Seminar 2024
APSE Cemeteries and Crematorium Seminar 2024
Delivering the 3 E’s – Empathy, Excellence and Efficiency
Thursday 21 November 2024
The National Memorial Arboretum
About the Seminar
Bereavement Services are under increasing pressures to become self-sustaining commercial ventures, be adaptable to meet changing ethnic and lifestyle requirements and able to meet new legislative demands. Whilst these challenges must be met, ensuring customer service and empathy remains at the heart of service delivery is paramount.
Service managers are facing new and additional challenges including: dealing with increasing public health funerals, protecting and enhancing the local environment, preserving monuments and important historical graves, increased funeral poverty and reductions in budgets.
This seminar brings together a range of expert speakers who will showcase how they are meeting the challenges and creating bereavement services that are sustainable for the future, alongside maintaining excellence and empathy. There will also be the opportunity to network with colleagues and meet exhibitors of products and services which will help Bereavement Managers in delivering higher quality services.
Presentations available below:
James Thomas and Abigail Dombey
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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