APSE Performance Networks Seminar 2023: From data to service improvement
This event has been kindly sponsored by:
The Performance Networks Seminar is the highlight of the Performance Networks timetable and is an excellent shared learning opportunity. The event will include the 2022/23 data collection results as well as issues affecting service performance across services. The plenary session this year includes esteemed speakers from across the UK with a focus on future proofing the front line; progress on climate change; digital tech for frontline services and public opinion on spending and the economy.
The Seminar will feature thematic forums on the latest issues affecting performance management and measurement and the service specific workshop sessions will feature a range of topics including what the data is telling us about managing budgets; sustainability and climate change indicators; recruitment and retention of staff; how to use performance data effectively; using technology and digital solutions; best practice case studies and problem solving surgeries. There will be an opportunity in each workshop to discuss issues of local concern and develop solutions with colleagues through problem solving surgeries.
Most Improved and Best Performer Awards and Dinner, 2023
The prestigious Performance Networks Awards are a high-profile occasion where both the best performing authorities and the most improved are awarded for their achievements. There are dedicated awards for most service areas and finalists are selected based on those authorities who have participated in Performance Networks. If you haven’t yet submitted your data, the final deadline to be included in the reports and to qualify for inclusion in the awards calculations is 20 October 2023.
Performance and opinions Presentations
Future-proofing the front-line
Debbie Johns, Head of performance networks, APSE
Getting the best from digital tech for Frontline Services
David Ogden, Engagement Director, Society For Innovation Technology and Modernisation (SOCITM)
Public opinion on public service spending and the economy
Damian Lyons-Lowe, Chief Executive, Survation
Thematic Forum Presentations
Forum 1: Applying digital solutions efficiently and effectively
Gemma Hancox, Customer Contact Group Manager, Communities, Customer and Commercial Services, Telford and Wrekin Council
Forum 2: Monitoring climate change – about the APSE new benchmarking module
Phil Brennan, Head of APSE energy
Forum 3: Workforce matters
Sandy Anderson, Service Manager, Fife Council
Forum 4: Learning for the front line: is lifelong learning still a valid concept?
Fiona Sutton-Wilson, Head of APSE training
Forum 5: Inspection Apps and Power BI
Amanda Aitchison, Facilities Team Leader, Stirling Council and Steve Jones, Parks and Cemeteries Operations and Development Manager, Knowsley Council, Paul Naylor, Services Director - Neighbourhoods and Green spaces, Eastleigh Borough Council
Friday 8 December Presentations
Measuring progress on climate change– how are we doing?
Mark Davies, Chief Executive, Lancaster City Council
Panel discussion
Councillor Tom Ross, Leader, Trafford Council
Front line service perspective
Paul Wright, Operational Director, Halton Borough Council
Promoting excellence in public services
APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.
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