Association for Public Service Excellence
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APSE Future Focus Seminar 2023

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About the seminar

A Sustainable Future for Front Line Services

What does the future provision of local authority front lines services look like in the current climate?

This seminar will examine this question and more, shining the spotlight on Neighbourhood Services and Sustainability And Waste Management, looking at approaches being under taken in providing services for the future. We will be, hearing from a panel of experts, learning through peer-to–peer learning and expertly led Innovation Hubs.

Open to all interested in the future of local government services, this is an ideal opportunity to meet and engage with like-minded colleagues exploring service specific issues and strategies for local authorities.

The seminar will be framed around two streams:

• Neighbourhood Services

• Sustainability and Waste Management

The day will also include Innovation Hubs to explore and share good practise among delegates across both strategic and operational matters.

APSE Southern Region: Annual General Meeting:  Within the first coffee break of this seminar, we will be holding the Annual General Meeting for APSE’s Southern Region. At this meeting, we will elect the Regional Chair and Secretary as well as other representatives on APSE National Council for the year ahead. We will take a look at what has happened over the year in the region and at what’s happened within the APSE network across the UK, and gather views on how to take the Association forward in the year ahead.  



Local authority front line services, where are we now?

Mo Baines, Chief Executive, APSE

Levelling up through better performance and value’?

Jeffrey Matsu, Chief Economist, The Chartered Institute of Public Finance & Accountancy (CIPFA)

South Cambridgeshire District Council: Four day working week trial 

Cllr Bridget Smith, Leader of Council, South Cambridgeshire District Council



Supporting resilient neighbourhoods
Colin Rowland, Director of Neighbourhoods, Isle of Wight Council

Royal Borough of Greenwich: Helping residents to improve their financial resilience
Haja Turay, Welfare Rights Performance Manager, , Royal Borough of Greenwich

Using a place-based approach and community engagement to seek long term solutions
Councillor Kemi Akinola, Deputy Leader, London Borough of Wandsworth Council

Bristol City Council: Working with communities to provide welcoming spaces
Mohammed Elsharif, Bristol City Council



Tackling Climate Change in Stevenage
Dr Veronica Chan, Climate Change Lead Officer, Stevenage Borough Council

Energetic Lifestyles: Engaging young people in the development and implementation of carbon reduction

Katarzyna Wysocka, Head of Climate Change at Luton Council and Dr James Bishop, Senior Lecturer in Construction Management at University of Bedfordshire

The future of waste collection: Where are we with EPR, DRS and Consistency?
Jacob Hayler, Executive Director, ESA

#WorthSaving – reducing edible food waste across Hertfordshire
Ms Helena Jackson, WasteAware Coordinator Herts Waste Partnership and Project Lead for the #WorthSaving project

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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