Business Analysis in Council Services

Are you responsible for reviewing the performance of a service or team from an internal or external perspective? Do you need to demonstrate opportunities for change, increased performance or growth? Are you looking for methods to help you find efficiencies, merge or close services?

Utilising a methodical business analysis approach involves understanding purpose and design, utilising the most effective questions, and grappling with quantitative and qualitative techniques which help to address organisational challenges, issues or opportunities.

Taking a methodical approach, which builds upon robust evidence, can help to improve decision-making and shape sustainable solutions. This course will work through the process, from assessing the context to analysing, interpreting and presenting data in a meaningful way. On this basis, you will be able to make recommendations, as the foundation for change.

Learning Outcomes:

• Appreciate the role of business analysis in a council service
• Identify the key drivers of change and critical success factors
• Understand different types of data and how they can be used.
• Construct a methodical approach to improve decision making
• Develop a solutions-focused mindset
• Appraise the impact of questioning techniques
• Evaluate the process from a stakeholder perspective
• Focus on outcomes for customers and service users
• Appreciate the role of benchmarking in driving efficiencies and improvement
• Consider the role of recommendations in managing change
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Who should attend the course?

Managers, officers and elected members who are involved in analysing the performance, efficiency and effectiveness of services, for the purposes of growth or change, will find this to be of use.  This is not an IT or data science course.

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Course Brochure (pdf)