Supervisory Skills for Team Leaders in Frontline Services (CPD)

 Delivered online via Microsoft Teams

To learn more about our in-house option, please contact us for details: [email protected]

Stepping into a supervisory role is always a challenge, and often comes without any formal training - leaving an individual to figure things out as they go. In response, APSE offers this popular supervisory skills course for team leaders across all frontline services.

This one-day skills development course explains what is meant by team leadership and team building. It provides direction to supervisors in supporting, motivating and developing their team, and explores practical tools such as interview skills and giving clear instructions.

The course will also consider a wide range of issues faced by supervisors in these challenging times for councils, including health and safety, and customer service.

Learning Outcomes

By the end of the training you will:

• Appreciate what skills are required in supervising staff
• Examine the issues facing your service sector
• Understand the role of a team leader and discover your natural style
• Identify the strengths and weaknesses in your team
• Recognise your role in developing staff
• Be able to take action to improve customer service and performance

Continuous Professional Development (CPD)

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.

Who Will Benefit?

This course is designed for anyone in a frontline supervisory role, including new team leaders and people wanting to refresh their skills.

Click on the buttons for more information about the course

APSE Trainers

Course Brochure (pdf)

Testimonials