Association for Public Service Excellence
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Role of the Facilities Manager (CPD)

£263+VAT (APSE members) £446+VAT (Non-members)                                          

Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: fsuttonwilson@apse.org.uk


Do you have responsibility for buildings or the management of building services, such as cleaning and maintenance?

This CPD certified masterclass is designed to support those with facilities management responsibilities who want to develop  their competencies and build the capacity of their services.  

The Covid-19 pandemic has placed unprecedented pressures on facilities managers who need to manage contracted services within changing guidelines and circumstances. This course will help you to hold contractors to account; improve your FM in-sourced services, contracts and systems; and navigate challenging times.

APSE Training, in conjunction with specialist associates Steve Gladwin and Anne Kinder, is offering this skills development masterclass to raise awareness of best practice in managing a range of facilities. The course will include a number of case studies and exercises that will explore the management of both in-sourced and out-sourced facilities management services.

The content of each course will be tailored to meet the requirements of the service sectors attending and may include a range of aspects including: property management, building asset management, cleaning services, compliance management, roles and responsibilities, IT systems, contract management, management of FM teams, gathering stakeholder feedback, procuring and mobilising new contracts.


Learning Outcomes

  • Investigate the role of facilities management within your organisation
  • Understanding stakeholder objectives and requirements
  • Ensuring the effective delivery of facilities management services
  • Managing compliance
  • Successful procurement and management of outsourced services
  • Awareness of facilities management systems
  • Stakeholder feedback and continuous improvement


Who Will Benefit?

Those with some experience of facilities management who want to improve their understanding of the role of the facilities manager:

  • Facilities Managers
  • Supervisors of front line staff
  • People with responsibility for buildings, offices, workplaces and facilities services


Continuous Professional Development (CPD)

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.



This course is offered as a full day or as two half days.

Morning sessions:         09:00 Start        12:30 Finish

Afternoon sessions:      13:00 Start        16:30 Finish


Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)



Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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