Association for Public Service Excellence
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Train the Trainer


Two-day Masterclass

£385+VAT (APSE members) £617+VAT (Non-members)

27/09/22 + 28/09/22

02/11/22 + 03/11/22

08/03/23 + 09/03/23

Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: fsuttonwilson@apse.org.uk


How can you ensure your training activities are a success – both face-to-face and in the virtual environment?

What skills do you require to keep people’s interest and control the situation?

Why is good communication so important in delivering training?

The aim of this 2-day online course is to provide delegates with a range of skills to be able to deliver training to staff in their organisation. The training will help delegates to achieve the objectives through transfer of knowledge, experience, advice and support. The course will also enable them to be confident within their role, and for continuous development in the authority and future career paths.


Learning Outcomes:

During this training you will:

  • develop the skills required to be a trainer
  • recognise the importance of the training cycle
  • gain knowledge of how adults learn
  • realise the impact of communication, through confident attitude, voice projection, body language and voice control
  • learn how to understand the audience, group interaction and set ground rules
  • increase your awareness of appropriate training aids and support materials
  • identify how to make delivery sessions a success


This course will be delivered online via Microsoft Teams. To access it, you will need a WiFi connection or mobile data hotspot. Downloading Microsoft Teams to your laptop, desktop or smart device will give a better performance and greater functionality throughout the day.  This highly interactive training includes a mixture of presentations, video conferencing, group work, games, quizzes and video.


Who Will Benefit?

  • Newly appointed training officers
  • Those who wish to refresh their skills in delivering training
  • Anyone who is required to transfer knowledge to small or large groups

 Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)



Two-day course: 10:00 Start 16:00 Finish


Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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