Association for Public Service Excellence
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Leadership and Management Skills (CPD)

£263+VAT (APSE members) £446+VAT (Non-members)                                          



Learn more about our in-house option, please contact Fiona Sutton-Wilson for details: fsuttonwilson@apse.org.uk


Designed for middle and senior managers, in local authorities, this masterclass provides an opportunity to explore leadership as a critical management quality. 2020 brought about step-changes in the way local authorities deliver services and lead through uncertainty and change. The need for robust management and leadership skills has never been greater.

APSE developed this masterclass in response to issues raised by our member authorities. You will be invited to complete pre-course questionnaires, which tease out your training needs, team roles profile and learning style.

This highly interactive course is delivered online, over two half-days.


Topics will include:

  • The challenges of remobilisation
  • Building teams and managing performance remotely and in person
  • Coaching & mentoring for better outcomes
  • Managing supervisors and team leaders
  • Developing safe practices for physical & mental health
  • Practical time management and project skills
  • Customer service and people skills


Learning Outcomes:

During the course you will:

  • Explore transformational leadership skills
  • Discover your natural behaviour, traits and personality
  • Identify a project management approach
  • Examine the issues facing frontline managers
  • Identify key health and safety responsibilities for managers
  • Assess transformation of learning
  • Consider the management of change, attitudes and cultures


Continuous Professional Development (CPD) 

This course has been independently certified as conforming to accepted CPD guidelines. Delegates will earn 5 CPD points from attending the full course and will be issued with a CPD certificate for their personal records.


Who will benefit from attending?

Experienced operational managers who wish to refresh their knowledge or those new to management of supervisors and team leaders who wish to develop their skills.



This course is offered as a full day or as two half days.

Morning sessions:         09:00 Start        12:00 Finish

Afternoon sessions:      13:00 Start        16:00 Finish


Click on the buttons for more information about the course

APSE Trainers

Programme (pdf)



Complete the booking form below to reserve your place!

Promoting excellence in public services

APSE (Association for Public Service Excellence) is a not for profit unincorporated association working with over 300 councils throughout the UK. Promoting excellence in public services, APSE is the foremost specialist in local authority frontline services, hosting a network for frontline service providers in areas such as waste and refuse collection, parks and environmental services, cemeteries and crematorium, environmental health, leisure, school meals, cleaning, housing and building maintenance.






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